About Us

We are Shop. We are an empowering, bold and forward thinking online ebike team, inspired by real life. We identify and import products, informed by you, our customers, our friends and global influences: ebike lovers, sport people, techies , social media, bloggers, creating an online platform that encompasses and celebrates everything it means to be a ebiker in a digitally immersed world today.

Meet our team

You ask we answer.

Daniele

Development

Author Martin
Martin

Author

Alex

Customers

Photographer Hans
Hans

Photographer

Augusto

Promotion

QC Officer Ozzy
Ozzy

Quality Catrol

Presentation

Watch the video about our new products

Our advantages

The things that make us special

IDEAS AND CONCEPTS​

We aim for the best, when a product or a tool is not available on the market, we develop a new one ourselves.

DESIGNS & INTERFACES​

In coop with the producers we advise how to update or alter their existing products, to make them fit your needs. ​

HIGHLY CUSTOMIZABLE​

Our products work out of the box, but often you can adjust them to comply to your ebike-techies needs. ​

EASY TO USE​

With clear manuals & instructions for ebike lovers like you. ​

Order Cancellation policy

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on info@ebikeparts.shop. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

Shipping

When Will My Order Ship?

Orders are usually processed and shipped within 2 working days of purchase at our webshop.

How Long Does Shipping Take?

Shipping times vary depending of the chosen shipment (regular or express). Average shipping time is about 1 to 3 working days. Your tracking number will be updated live after your order has been shipped.

Guarantee

We encourage you to notify us of complaints by sending an email to info@ebikeparts.shop. If this does not lead to a solution, it is possible to sign up for dispute  by the ODR Platform. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. 

This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting us directly by telephone: +31 20 331 2691  

Algemene voorwaarden Ebike Parts – Terms & Conditions – GPDR – Privacy Policy

Company Details

Chamber of Commerce number: 52793222    VAT number: NL850599854B01    RSIN/BSN: 850599854