eBike life

satisfied cyclists

EBike Parts
5.0
Based on 25 reviews
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lars tovander
lars tovander
08:20 24 Jul 21
Always quick replies and great support.
Ron Tusko
Ron Tusko
11:18 22 Jun 21
I have recently had the good fortune to meet Augusto (via email) after buying a MateX compatible battery. I was having... some problems with charging and he spent an extraordinary amount of time talking me through some of the issues that could be causing the symptoms. He never gave up offering different ideas until he hit upon the fix. I had been without my bike for 8 months or so due to my not having charged my batteries periodically over the winter. Without the ability to ride I bought a new 52V battery from ebikeparts. If anyone has any doubts about this battery, forget them now...it is truly amazing, compared to the original MateX 48V battery. Yesterday I rode 20 miles before the battery registered a drop in voltage. I think this is truly amazing! Augusto exemplifies what customer service should be (competent, understanding, friendly and not the "fake friendly" that you get from most other sites) it was refreshing. Buy from ebikeparts and if you have any issues, ask for Augusto.read more
Mats eobin Olsen kristiansen
Mats eobin Olsen kristiansen
12:56 25 May 21
you are incredibly helpful, and give incredibly good tips and help🌹🤗
Ben Yabsley
Ben Yabsley
21:40 10 May 21
I ordered a new battery for my bike through these guys and had such amazing customer service. They checked in... constantly throughout the entire process and made sure that I had everything I needed. The battery turned up within a few days and now my bike feels like new again! Highly recommend this company!read more
Ricard Aronsson
Ricard Aronsson
08:41 20 Apr 21
Great service and support! Highly recommended for any into e-biking!
Rune Lau Aabling
Rune Lau Aabling
09:28 30 Mar 21
Do you remember the "Good old days" when you arrived at a hotel and there was a smiling piccolo there to carry your... bags to your hotel room? And when you got to your room and there was a little gift for you on the bed? The time where "good service" was considered a craftsmanship. Well.. This is the feeling you get when shopping at EBike Parts. They not only know the importance of good customer service, but genuinely seem to enjoy giving you the best experience possible buying from them. Their response time, fast shipping, personalized mail when item is shipped is unparalleled with any other online company I used. You just feel in good hands. Ohh and last but not least.. The products I bought was beyond expectations! So.. 5 stars for the company and 5 stars for the products received. It's sooo very important to support companies like these against the giants out there. Buy from them with confidence :o)read more
Ragnar Heil
Ragnar Heil
13:15 23 Mar 21
very friendly sales and customer support,. Quick response and delivery times. Highly recommended!
Brad Hallock
Brad Hallock
23:14 04 Feb 21
Very hard to find battery was shipped and delivered promptly. Thankyou.
Paul Leigh
Paul Leigh
09:19 02 Feb 21
I ordered a battery & charger from here (I'm in the UK). Nice simple sales process but the package was held up in the... New Year Brexit issues and Covid port blockages. Then came the demand from additional import duty and so on. It took a while for it to work through the system but I was pleased with eBike and Alex, who kept me informed about what was happening. It was mostly out of their control but they helped with producing additional documentation and re-sending the package at their cost. I got the battery and it's far superior to the previous one from Mate. The mark of a really good company is not when things go right but how they deal with things when they go wrong. This company are focused on the customer, I thoroughly recommend giving them your business.read more
Buster Burford
Buster Burford
19:27 05 Jan 21
Spoke to augusto on the telephone super helpful guy Even though I did not purchase anything he shared a lot of... knowledge with me and gave me some good tips. The world needs more Augustos!read more
Angelo Varsallona
Angelo Varsallona
17:03 26 Nov 20
Very reliable company, shipping to Europe is fast, very satisfied.
Patrick Doyle (Spunkelman)
Patrick Doyle (Spunkelman)
08:30 26 Nov 20
Great communication and even helped me to find a special shipping solution for Malta. The quality of battery (52v) and... charger is amazing much better than the original from Mate. I'm so happy to be able to use my mate again after it's original battery died and Mate failed to deliver a replacement yet. Highly recommend this amazing vendor! Update: Ordered a Golden Fork and Handlebar, It's like having a new bike! Amazing quality and very friendly & responsive costumer service. Best!read more
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